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Customer Service

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Thank you for visiting pitchnhit.com. Below you will find some customer service information that should help answer any questions you might have about using this site.

Contact Information:

Pitch ’n Hit Baseball
214 E Main Street, Suite 3
Batavia, NY 14020

Phone:
585-250-4001

Email:
info@pitchnhit.com or customerservice@pitchnhit.com

Guarantee
Pitch ’n Hit Baseball provides its customers with a Customer Satisfaction Guarantee on everything that we sell! We offer a full 30-Day Money Back Guarantee, no questions asked. If for any reason you are not 100% satisfied with your purchase return it undamaged in the original packaging within 30 days of the date of purchase and we will refund your money. Shipping and handling fees are not refundable. Before returning any merchandise please email us and receive an authorization number before making any returns.

Payments Accepted
We accept payment online by Visa, MasterCard, Discover and American Express. We also accept Checks and Money Orders. Checks take 10 days to clear, Money Orders (please make checks and money orders payable to Pitch ’n Hit Baseball) and Credit Card orders are processed and shipped within 24 to 48 hours of the time they are received. Please send all mail in orders to the address listed above. If you are mailing an order to us please be sure to include not only the item you are ordering but all of the essential shipping and contact information (phone and email) we may need to process your order. The best way to be sure we have all the information we need to ship your order is to place all the items you want in your shopping cart and fill out the shipping info. After the form is completed and just before checkout, print the form and then mail it with your payment to the address above. Shipments to New York State residents must include the appropriate sales tax for your area.

Shipping
We ship most orders to physical addresses via UPS. Any orders shipped to APO, FPO, or P.O. Boxes will be shipped via USPS. International orders will also ship via USPS. Estimated shipping and handling charges will display in the shopping cart during checkout. If a question arises about shipping charges we will contact you by phone or email to resolve any issues before item is shipped. If you have questions please call
585-250-4001 or email customerservice@pitchnhit.com.

Sales Tax
Orders shipped within New York State will be taxed at the current sales tax rate for your area.

Stock Availability
Our typical customer is an individual buying one or more items for personal use. If you need larger quantities, please contact Customer Service by email
customerservice@pitchnhit.com. We make every effort to accurately indicate the availability of the merchandise we offer; however, we do not have real time inventory information. We update our stock availability information every business day. Unfortunately there are times when an item is indicated as being available when it has run out of stock before it has been updated on the online catalog. If this happens we will contact you immediately to inform you when the product will become available. At that time, you will have the option of having the product shipped when it becomes available, or to cancel the order. If you are shopping for a product that you do not see in our store and you would like for us to consider making it available, please send us an email at customerservice@pitchnhit.com.

Team & League Sales
If you are planning on purchasing products for a team or league in multiple quantities please give us a call or email us at
customerservice@pitchnhit.com for availability of products and pricing. Depending on the items, shipping method and destination additional shipping charges may apply. We operate on small margins so we cannot always offer a discount. If we can offer you a discount, it will be based on the items ordered, the shipping method and the destination. We will do everything we can to get you the best possible price.

Warranties
All products we sell are backed by the limited warranties of the original manufacturer. The warranty period varies by manufacturer and product. All warranties are handled directly with the manufacturer. Please contact them directly with any warranty questions or claims. If you need contact information for a manufacturer, please email us at
info@pitchnhit.com.

Disclaimer
This site is provided by Pitch ’n Hit Baseball on an "as is" basis. Pitch ’n Hit Baseball makes no representation or warranties of any kind, express or implied, as to the operation of the site or the information, content, or products included on this site. To the full extent permissible by applicable law, Pitch ’n Hit Baseball disclaims all warranties, express or implied, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Limitation of Liability
In no event should Pitch ’n Hit Baseball or employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not Pitch ’n Hit Baseball has be advised of the possibility of any such damages. You agree that Pitch ’n Hit Baseball maximum liability arising from any product sold by Pitch ’n Hit Baseball shall not exceed the price of such product.


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